1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, phone number, state of residence
- Vehicle Information: Plate numbers, make, model, year, registration state, vehicle documents
- Identity Documents: Driver's licence, NIN, and other identity documents submitted for service processing
- Payment Information: Transaction history, wallet balances (card details are handled by our payment processor and never stored on our servers)
- Usage Data: App interactions, service requests, compliance scores
2. How We Use Your Information
We use your information to:
- Process vehicle document renewals and service requests
- Send compliance alerts and document expiry notifications
- Calculate your compliance score and maintain your service history
- Process payments and manage your wallet
- Verify your identity for government agency interactions
- Improve our services and personalise your experience
- Communicate important updates about your requests
3. Data Security
We implement bank-level encryption and security measures to protect your personal information. All data is transmitted using TLS encryption. Sensitive identity documents are encrypted at rest using AES-256 encryption. Access to personal data is restricted to authorised personnel only and is subject to strict audit logging.
4. Data Sharing
We do not sell your personal data. We may share your information with:
- Government Agencies: As required to process your vehicle documents (e.g., FRSC, VIO, state licensing authorities)
- Payment Processors: To process transactions securely
- Assigned Agents: Limited information necessary to fulfil your service requests
- Law Enforcement: When required by Nigerian law or court order
5. Data Retention
We retain your data for as long as your account is active and for a reasonable period afterwards to fulfil legal obligations. Vehicle document records are retained for a minimum of 5 years in compliance with Nigerian regulatory requirements. You may request deletion of your account and personal data, subject to legal retention requirements.
6. Your Rights
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal requirements)
- Object to certain processing of your data
- Export your data in a portable format
- Withdraw consent for optional data processing
7. Cookies and Tracking
We use essential cookies to maintain your login session and preferences. We do not use third-party advertising trackers. Analytics data is aggregated and anonymised.
8. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Service after changes constitutes acceptance of the updated policy.
10. Contact Us
For privacy-related enquiries or to exercise your rights, contact our Data Protection Officer at privacy@vehiculars.com.